Update: Within hours of filing a complaint with the BBB, Jamie from Orinda Motors reached out. I explained what happened and that Francisco had never gotten back to me about a refund. Jamie explained that he would discuss with management and a few days later, called back to offer a $705 refund, which included the cost of the diagnostic test and partial dismantle of engine. I much appreciate the refund and Jamie's professionalism. It's too bad I had to reach out to BBB and BAR for a resolution, but it's the squeaky wheel that gets the oil. On August 5 I had my Fiat 500 Abarth (IYKYK) towed to Orinda Motors for what I thought to be a dead battery. I selected Orinda Motors because of the glowing reviews, and especially because I wanted to support a local business. Upon replacing the battery ($500.22), Francisco informed me that the car still would not start. I authorized diagnostic tests to figure out what the issue ($235). This $235 inspection led them to decide they needed to get to the timing belt and cam shafts and dismantle the engine ($470 for partial dismantle). So, trusting and believing they had performed all diagnostics, I authorized them to dismantle my engine. A few days later, I received a call from Francisco now explaining that they didn't have the tools to complete taking the engine apart. I became worried (what kind of shop dismantles an engine without realizing they don't have the tools?!) and requested the engine be reassembled. I had the car towed to Fiat Burlingame. Within 15 minutes of my appointment time, the dealer using a simple multi-meter, determined that the car had a parasitic radio that would drain any new battery. Fifteen minutes. Fifteen minutes. Orinda Motors held my beloved Abarth for nearly 2 weeks and charged me $1242 to essentially do nothing other than replace a battery that went instantly dead. I requested a refund, never heard back, and have since lodged a complaint with BAR in the hopes of getting a partial refund. Please go elsewhere.